Booking help and policies

If you have completed your flight reservation but have not yet made payment or issued your ticket, changes may be made at no additional service charge by correcting your itinerary and creating a new booking, subject to availability and the booking system's conditions.

Alternatively, you can contact Abtech Tourism Limited through our official communication channels for assistance. Our team will guide you through the necessary changes and send you an updated booking confirmation by email where applicable.

Please note that changes to an already paid or issued ticket are subject to the applicable airline rules and fare conditions.

Name corrections or changes are subject to the operating airline's policies and the fare conditions attached to your ticket.

Some airlines permit minor spelling corrections, while others may charge a fee or prohibit name changes entirely. In many cases, transferring a ticket to another person is not permitted.

Please contact Abtech Tourism Limited as soon as you notice an error in your passenger details. We will assist you in checking the airline's requirements and available options.

Yes, changes to your travel date, departure time or route may be possible, depending on the airline's policies, ticket conditions and seat availability.

Applicable charges may include airline change penalties, fare differences and any relevant service fees. Some tickets may have restrictions that prevent certain changes.

Contact Abtech Tourism Limited with your booking reference and preferred travel details so that we can review the available options and advise you of the applicable charges before proceeding.

To request a flight cancellation, contact Abtech Tourism Limited through our official communication channels and provide your booking reference, passenger details and reason for cancellation.

We recommend submitting your request at least 72 hours before the scheduled departure, where possible, to allow sufficient time for processing. However, cancellation deadlines and eligibility depend on the airline's rules and ticket conditions.

Please note that cancellation does not automatically guarantee a refund. Refund eligibility, applicable penalties and processing times are determined by the airline and the fare rules of your ticket.

If you miss your scheduled flight, you may still be able to rebook or reschedule your journey, depending on the airline's no-show policy and the conditions of your ticket.

Additional charges may apply, including no-show penalties, rebooking fees and fare differences. Some tickets may have strict restrictions or may no longer be eligible for changes or refunds.

Please contact Abtech Tourism Limited as soon as possible after missing your flight. Our team will help you check your options with the airline and explain any applicable charges.

Generally, airline tickets are issued in the name of the individual passenger and are non-transferable. This means you usually cannot transfer your ticket to another person.

Depending on the airline's fare conditions, you may be eligible to cancel the ticket and request a refund, subject to applicable penalties and restrictions.

Contact Abtech Tourism Limited to review your ticket conditions and determine whether a refund, cancellation or alternative arrangement is available.

Yes. Abtech Tourism Limited can guide you through the payment process for eligible flight ticket changes, hotel reservation amendments and other approved booking adjustments.

Once your request has been reviewed and the applicable charges confirmed, our team may provide an authorised online payment option where available.

Please ensure that you verify payment instructions through Abtech Tourism Limited's official communication channels before making any payment.

To search for and reserve a hotel through Abtech Tourism Limited, enter your destination city or preferred hotel name, check-in and check-out dates, number of rooms required, and number of guests. Click the search button to view available accommodation options.

Select your preferred hotel and room type, review the applicable rates, facilities, booking conditions and cancellation policy, then follow the instructions to complete your reservation.

Please note that a reservation may require immediate payment to be confirmed, depending on the hotel's booking conditions.

The validity of a hotel reservation depends on the hotel's booking policy and the reservation type.

Some hotels require immediate payment to confirm a booking, while others may allow a provisional reservation to remain active for up to 24 hours.

If payment is not received within the stipulated period, the reservation may expire or be cancelled. We recommend completing your payment promptly to avoid losing your selected room or rate.

If you have completed a reservation but have not received your invoice or booking confirmation, please check that you entered the correct email address during the booking process. Also, check your spam, junk or promotions folder.

If you still cannot locate the email, contact Abtech Tourism Limited through our official communication channels. Please provide your booking reference, full name and travel details so that our team can assist you in locating your reservation and verifying its status.

When making payment, please include your booking confirmation number and the traveler's full name as your payment reference, where the payment method permits.

After payment, contact Abtech Tourism Limited or follow the payment instructions provided by our team so that your transaction can be verified and matched to your reservation.

If you make a payment without including the required booking details, please notify our customer support team and provide your payment receipt, transaction reference and traveler's name.

Important: A payment receipt alone does not necessarily mean that your hotel reservation is confirmed. Please wait for confirmation from Abtech Tourism Limited or the hotel before making final travel arrangements.

Abtech Tourism Limited can assist customers in checking hotel accommodation options and making reservations, subject to availability and the hotel's booking conditions.

Where a hotel permits a provisional reservation without immediate payment, it may remain active for a limited period, potentially up to 24 hours. Such a reservation is not necessarily a confirmed or fully paid booking.

For visa applications, customers should ensure that their accommodation documents accurately reflect the actual reservation status and comply with the relevant embassy or consulate's requirements. We do not guarantee that a provisional reservation will be accepted for visa purposes.

Hotel facilities and services depend on the property, room category, selected rate and booking conditions.

Depending on your selection, your reservation may include:

• Bed only (room accommodation without meals).
• Bed and breakfast.
• Complimentary Wi-Fi.
• Airport shuttle or transfer services, where offered.
• Swimming pool, fitness centre and other hotel facilities, where available.
• Other complimentary services specified by the hotel.

Please review the hotel description and room inclusions carefully before completing your booking. Additional services may attract extra charges.

Room types vary by hotel and property. Common options include:

• Single Room: Generally designed for one guest.
• Standard Room: A basic accommodation category with essential facilities.
• Double Room: Typically features one double bed.
• Twin Room: Usually contains two separate single beds.
• Deluxe Room: Often offers additional space, upgraded furnishings or enhanced facilities.
• Suite: Usually provides a larger layout and may include a separate living area.
• Studio Apartment: Typically combines sleeping and living space, often with a kitchenette.

Room descriptions, bed arrangements, occupancy limits and facilities vary between properties. Always check the details of your selected room before booking.

To request cancellation of a hotel reservation, contact Abtech Tourism Limited through our official communication channels and provide your booking reference, traveler's name and check-in date.

Where possible, we recommend submitting cancellation requests at least 48 hours before the scheduled check-in time. However, the actual cancellation deadline is determined by the hotel's policy and the conditions attached to your booking.

Depending on the selected rate, a reservation may qualify for free cancellation, cancellation with a penalty, or no cancellation or refund at all. Some hotels also impose different cancellation conditions for different room categories and booking periods.

Please obtain cancellation confirmation and check whether any refund is due before making alternative arrangements.

Refund eligibility depends on the hotel's cancellation policy, the rate purchased and the circumstances of the cancellation.

Where a refund is approved, applicable cancellation penalties, administrative charges or other permitted fees may be deducted in accordance with the booking conditions.

Abtech Tourism Limited will guide you through the refund process and advise you of any required documentation. Approved refunds will be processed using the applicable refund procedure, which may involve returning the funds to the original payment method or another verified account, subject to the provider's rules.

Refund processing times may vary depending on the hotel, payment provider and banking institution.

Yes. Abtech Tourism Limited can assist with eligible hotel booking amendments, including changes to travel dates, guest details or other reservation arrangements, subject to hotel availability and the applicable booking conditions.

Once your request has been reviewed, our team will inform you of any additional charges or fare differences and provide an authorised online payment option where available.

Please ensure that you verify payment instructions through Abtech Tourism Limited's official communication channels before making any payment.

Refund processing times depend on the airline, hotel, travel supplier, payment provider and the applicable booking conditions.

For eligible flight ticket refunds, processing may typically take approximately 2–3 weeks, although some cases may take longer.

Abtech Tourism Limited will guide you through the refund process and provide updates where available. Please note that the processing period may vary depending on the supplier's approval and payment procedures.

Not all flight tickets and hotel reservations qualify for a full refund.

Refund eligibility depends on the fare type or room rate purchased, the applicable cancellation policy and the conditions set by the airline, hotel or travel supplier.

Refundable bookings may qualify for a full or partial refund, while non-refundable bookings may not qualify for a refund or may be subject to specific deductions.

Please contact Abtech Tourism Limited with your booking reference so that we can help you check the applicable terms and determine whether a refund is available.

Missing a scheduled flight does not automatically entitle you to a refund.

The amount refundable, if any, depends on the airline's no-show policy and the fare conditions attached to your ticket. Some tickets may permit a refund of eligible unused taxes or other amounts, while others may become entirely non-refundable after a missed departure.

If you miss your flight, contact Abtech Tourism Limited as soon as possible. Our team will help you review your ticket conditions and check whether a refund, rebooking or other option is available.

A refund for an unused portion of a flight ticket may be possible, depending on the ticket's fare rules and the airline's refund policy.

For partially used tickets, the airline may recalculate the cost of the journey already taken before determining whether any balance is refundable. Cancellation penalties, applicable fees and other deductions may also apply.

If your ticket is non-refundable, you may not be entitled to a refund of the unused fare, although certain unused taxes or charges may be refundable depending on the applicable rules.

Contact Abtech Tourism Limited with your booking details for assistance in checking your eligibility.

Abtech Tourism Limited provides visa application assistance for destinations listed on our official website and service portal.

Our services may include guidance for tourist, business, study and other eligible visa categories, depending on the destination and the services currently available.

Please visit www.abtechtourism.com or contact our team to confirm the visa assistance services available for your preferred destination.

Applicants are generally responsible for providing genuine personal, financial, employment, educational and other supporting documents required by the relevant embassy, high commission or consulate.

Abtech Tourism Limited assists clients by explaining documentation requirements and providing guidance on preparing their applications. Where applicable, we may provide legitimate company documents relating to our own services, such as service invoices or booking confirmations.

We do not fabricate, alter or provide false supporting documents for visa applications. Any documents required from an applicant's employer, sponsor, school or other organisation must be obtained from the appropriate source.

Our visa assistance fees generally range from ₦10,000 to ₦350,000, depending on the destination, visa category, complexity of the application and level of assistance required.

The applicable fee will be communicated before you proceed with our services.

Please note that our service fee is separate from embassy or consular visa fees, biometric charges, document translation, travel insurance and other third-party expenses, where applicable.

Contact our team for a quotation based on your destination and visa category.

Yes. A consultation fee may apply before we provide a detailed assessment of your case and the applicable documentation requirements.

Other costs may include visa application fees, appointment fees, biometric charges, document processing expenses and other third-party fees, depending on the destination and visa category.

All applicable charges should be explained to you before you proceed with the relevant service.

No. Visa approval cannot be guaranteed. The final decision rests solely with the relevant embassy, high commission, consulate or immigration authority.

Abtech Tourism Limited provides guidance to help applicants understand visa requirements, prepare supporting documents and submit accurate applications. Our assistance is intended to help clients avoid common errors and improve the quality of their applications.

Visa decisions depend on several factors, including the applicant's circumstances, eligibility, supporting documents, travel purpose and the immigration rules of the destination country.

We encourage all clients to be cautious of anyone promising guaranteed visa approval.

The application submission process depends on the destination country's procedures, the visa category and the relevant authority's requirements.

Where applicants are required to attend an appointment for biometric enrolment, an interview or personal document verification, they must attend as instructed.

Abtech Tourism Limited can guide clients through the applicable procedures, assist with document preparation and explain the next steps. However, clients remain responsible for complying with the official submission, appointment and biometric requirements applicable to their applications.

Abtech Tourism Pay Small Small (PSS) is a flexible travel payment arrangement designed to help eligible customers spread the cost of their travel bookings over an agreed period instead of paying the entire amount upfront.

Depending on the applicable terms, customers may secure eligible travel arrangements with an initial deposit and pay the outstanding balance in instalments before the scheduled travel date.

The minimum deposit, payment schedule, applicable charges and eligibility conditions will be communicated to customers before enrolment.

Abtech Tourism Limited may offer different instalment payment periods depending on the booking amount, travel date and applicable payment plan.

Available plans and repayment periods will be communicated at the time of booking. Customers must select a plan that allows the full outstanding balance to be paid by the required deadline before departure.

Refund eligibility depends on the agreed PSS terms, the status of the booking and the applicable airline, hotel or travel supplier's cancellation and refund policies.

Any non-refundable deposit or service charge must be clearly disclosed before payment. Where a refund is permitted, applicable penalties and charges may be deducted in accordance with the agreed terms.

Please contact Abtech Tourism Limited to review your payment history and determine whether any refund is due.

Abtech Tourism Limited will communicate your instalment schedule and payment due dates when your PSS booking is confirmed.

Where available, payment reminders may be sent by email, SMS or other agreed communication channels before the due date.

Customers are advised to keep their contact details up to date and ensure that payments are made according to the agreed schedule.

Changes or cancellations may be permitted, depending on the type of booking, the status of your payments and the applicable airline, hotel or supplier rules.

Additional charges, fare differences or cancellation penalties may apply. A change in travel date may also affect the deadline for completing your instalment payments.

Please contact Abtech Tourism Limited before making changes so that our team can review your booking and explain the available options.

PSS eligibility depends on the booking type, total cost, travel date, payment period and applicable programme conditions.

Some flight tickets, hotel reservations or other travel products may not qualify for instalment payments.

Please contact our team to confirm whether your preferred booking is eligible before making a deposit.

No. Under the standard PSS arrangement, the full outstanding balance must be paid by the agreed deadline before departure or before the relevant travel service begins.

Failure to complete payment on time may result in cancellation, loss of the reservation or other consequences under the agreed booking terms.

Customers should ensure that their selected instalment plan allows sufficient time to complete all payments before travel.

Eligibility is subject to Abtech Tourism Limited's applicable PSS terms and conditions.

Customers may be required to provide valid identification, accurate contact details and relevant booking information. The intended travel date must fall within the permitted instalment period, and the customer must be able to meet the agreed payment schedule.

Our team will explain the eligibility requirements before confirming your enrolment.

Additional service or administrative charges may apply to PSS bookings, depending on the selected instalment period, booking type and payment arrangement.

All applicable charges will be communicated to the customer before enrolment so that the total payable amount is understood in advance.

Customers should review the payment breakdown, including any deposit, instalments and additional charges, before confirming a booking.

After your reservation has been processed, Abtech Tourism Limited will communicate the booking status and applicable payment plan details.

Depending on the booking and supplier requirements, you may receive a booking reference, reservation confirmation and instalment schedule by email or another agreed communication channel.

Please note that a provisional reservation is not necessarily a confirmed or ticketed booking. Our team will advise you when the flight ticket, hotel reservation or other travel service has been fully confirmed.

If you experience difficulty accessing your account, first check that you are using the correct username and password.

If the problem continues, contact Abtech Tourism Limited through our official customer support channels for assistance with account verification or password recovery.

For your security, do not share your password, PIN or one-time verification code with anyone.

Card payments may be accepted where supported by the available payment system and the terms of your PSS booking.

Please confirm the accepted payment methods with Abtech Tourism Limited before making your first instalment. Other authorised payment options may be available depending on the applicable arrangement.

Where permitted by the selected PSS plan, customers may make an initial payment higher than the minimum required deposit.

Paying a larger amount upfront reduces the outstanding balance and may reduce the amount payable in subsequent instalments.

Please confirm the minimum deposit, accepted payment amounts and revised instalment schedule with our team before making payment.